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All bespoke developed systems are provided with an initial 3 months support contract, during which any unlikely bugs or problems will be fixed free of charge. Beyond this, you can take out annual support contracts, to extend these services if desired. As well as telephone and email support, we also offer the option of remote access support. This is a highly efficient way of dealing not only with system problems, but also user support issues. We can safely and securely, remotely control your PC from our offices to allow us both to see the PC screen in real time, greatly reducing the time required to explain potentially complex issues. |
“Giving the designers and managers easy and very quick access to this kind of information, facilitates an accurate and timely decision making process; critical to the business and workflow.” Rob McInty, Production Director....
The implemented solution integrates seamlessly with existing systems and gathers, compiles and analyses data automatically, producing detailed and easy to read charts and reports.” James Courtney, Finance Director